Proof of delivery, also known as “POD”, is a declaration that an order has been successfully delivered to the intended location. This document is also known as proof of completion, and forwarding businesses are required to issue it and have the recipient of the goods. It is also used to demonstrate that a service was completed and is not just restricted to e-commerce items or food deliveries. Upon reception, the recipient must make a note of any product flaws on the proof of delivery, since the carrier may be held responsible for any resulting damages.

There are two types of delivery proof: paper and digital. When a product or service is delivered, a consumer physically signs a POD. Although postal agencies and couriers like DHL and FedEx use electronic evidence of delivery, clients today are likely more accustomed to it.

When a good or service is provided, clients sign electronically with an electronic POD. Or the delivery driver will take a photo to prove completion if the consumer isn't home or would prefer a contactless engagement. If you offer a service like landscaping, you may include a photo of the fresh mulch you just put in. This is a photo of the order being delivered to the customer's door if you deliver products.