Process Loading Units & Bulk Products

When you open the IMPARGO DriverApp, the home view shows your assigned orders for the day, the next stop, and a live chat thread with the dispatcher. Each order opens into a stop-by-stop view: every loading and unloading stop is listed in sequence, with the loading units and bulk products attached to that stop visible directly inline.

From the order view, you can chat with the dispatcher, see the planned arrival times, open turn-by-turn navigation to the next stop, and process every loading unit and bulk product attached to it. Everything you do — confirming a load, adapting a quantity, uploading a document, skipping an item — is sent back to the dispatcher as an event in the Fleet chat.

A loading unit is any cargo you count as discrete pieces — pallets, containers, parcels, drums. In the DriverApp, the driver opens the stop, sees the list of loading units assigned to it, and confirms each one as it's physically loaded onto or unloaded from the truck.

How to Process Loading Units at a Stop

Step 1: Open the stop. 
From the order view, tap the loading stop. The screen lists every loading unit attached to that stop, with its type (e.g. EUR pallet), planned quantity, and load reference.

Step 2: Confirm what's loaded. 
Tap each loading unit row to mark it as loaded. If the planned quantity matches what's physically on the truck, confirm directly. If not, adjust the quantity first — see §4 for the full adapt-quantities flow.

Step 3: Finish loading at the stop. 
Once every loading unit at the stop is confirmed, tap Finish loading. This closes out the loading activity at this stop and updates the order status for the dispatcher.

Step 4: At the unloading stop, repeat for delivery. 
When you arrive at the unloading stop, the same flow runs in reverse. Tap each loading unit to confirm delivery, adjust the quantity if it differs from what was loaded, and tap Finish unloading to close out the activity.

A bulk product is cargo measured by quantity rather than counted units — cement by the tonne, diesel by the litre, gases by the cubic metre. The DriverApp shows bulk products on the same stop-by-stop view as loading units, but with quantity fields tuned for weighbridge tickets and meter readings instead of piece counts.

How to Process Bulk Products at a Stop

Step 1: Open the stop. 
Tap the loading stop in the order view. The screen lists every bulk product attached to that stop, with its type (e.g. Solid - Portland Cement CEM I 42,5 R), planned quantity in the unit set by the dispatcher (tonnes, litres, or cubic metres), and load reference.

Step 2: Confirm what's loaded at the weighbridge. 
Tap each bulk product row. If the planned quantity matches the weighbridge reading, confirm directly. If the weighbridge shows a different figure — which it usually does for bulk cargo — enter the actual quantity before confirming. The dispatcher's cost and price automatically recalculate in the background.

Step 3: Finish bulk loading at the stop. 
Once every bulk product at the stop is confirmed with its actual quantity, tap Finish loading. This closes out the loading activity for bulk cargo and updates the order status for the dispatcher.

Step 4: At the unloading stop, confirm delivery. 
At the unloading stop, the same flow runs in reverse. Confirm each bulk product with the unloading-side weighbridge reading, then tap Finish unloading to close out the activity. Loading and unloading quantities can differ — this is normal for disposal goods, gases that vaporise during transport, and liquids with measured losses.

The Full Bulk Workflow in Motion

The end-to-end bulk product flow — open the stop, confirm the weighbridge reading, finish loading, and the dispatcher view updating live — runs in a few taps.

The weighbridge rarely matches the plan exactly. For bulk cargo, that's expected — a 24 t planned load might weigh 23,8 t after settling, or 24,2 t after a fuller fill. The DriverApp lets the driver enter the actual figure on the spot, and the dispatcher's cost and price recalculate automatically.

How to Adapt a Quantity

Step 1: Open the loading or unloading stop's detail panel. 
Tap the bulk product (or loading unit) you need to adjust. The detail panel opens with the planned quantity pre-filled and editable.

Step 2: Enter the actual quantity. 
Type the value from the weighbridge ticket or the visual count. The unit is locked to what the dispatcher set when attaching the bulk product, so you're entering tonnes if the order is in tonnes, litres if it's in litres.

Step 3: Confirm. 
Tap confirm to commit the new quantity. The dispatcher's order detail view immediately reflects the change — the cost and price breakdown table updates with an up or down arrow next to the new figure, and the order's total cost, total price, and profit all recalculate automatically.

Every stop activity supports document uploads and free-text comments. A weighbridge ticket photo, a proof-of-delivery signature, a damage report, a note about the receiving party being late — anything that needs to live with the order travels through the DriverApp.

How to Upload a Document or Add a Comment

Step 1: Open the loading unit or bulk product detail panel. 
From the stop view, tap the item you want to attach a document or comment to.

Step 2: Upload the document. 
Tap the upload control and either take a new photo (weighbridge ticket, signed POD, damage photo) or pick from your phone's gallery. The document attaches to that specific item, so the dispatcher knows exactly which load it relates to.

Step 3: Add a comment if needed. 
Use the comment field to add context — for example, Customer signed under protest, see POD photo or Bridge ticket reads 23,8 t after settling. Comments are attached to the item like documents and are visible to the dispatcher immediately.

Sometimes the cargo on the ground doesn't match the order. The customer cancels two of the five pallets at the gate; the silo runs dry before the planned 24 t are loaded; one of the drums is leaking and the driver refuses it. The DriverApp lets you skip any loading unit or bulk product without breaking the rest of the order.

How to Skip an Item

Step 1: Open the item's detail panel. 
Tap the loading unit or bulk product you can't load.

Step 2: Use the skip action. 
Choose the skip option from the detail panel. The item is marked as not loaded for this run.

Step 3: Leave a comment explaining why. 
Always add a comment when you skip — Customer reduced order at gate, Silo empty, only 18 t available, Drum #3 leaking, refused at loading. The dispatcher needs to know whether to reschedule, invoice partially, or trigger a customer claim.

Step 4: Finish the stop activity as normal. 
With the skipped item handled, finish loading or unloading the remaining items as usual. The order moves forward and the skipped item is preserved in the audit trail.

Every action the driver takes in the DriverApp appears as an event in the dispatcher's Fleet chat — quantity changes, document uploads, finished loading/unloading activities, skipped items. Each event shows what happened, when, and on which order item, so the dispatcher has a single audit trail across messages, documents, and load updates.

Event Types You'll See on the Dispatcher Side

• POD uploaded — appears when the driver attaches a proof-of-delivery photo at an unloading stop.
• Weighing document uploaded — appears when the driver attaches a weighbridge ticket at a loading or unloading stop.
• Quantity adapted — appears when the driver enters an actual quantity that differs from the plan; the order's cost and price recalculate automatically.
• Loading finished / Unloading finished — appears when the driver closes out the loading or unloading activity at a stop.
• Item skipped — appears when the driver skips a loading unit or bulk product, with the driver's comment attached.

Note: For planning bulk product routes before they reach the order management stage, see How to Plan a Truck Route Online — §9 Add Bulk Product Details.