Process Loading Units & Bulk Products

When the truck driver opens the IMPARGO DriverApp, the home view shows their assigned orders for the day, the next stop, and a live chat thread with you. Each order opens into a stop-by-stop view: every loading and unloading stop is listed in sequence, with the loading units and bulk products attached to that stop visible directly inline.

From the order view, the driver can chat with you, see the planned arrival times, open turn-by-turn navigation to the next stop, and process every loading unit and bulk product attached to it. Everything the driver does — confirming a load, adapting a quantity, uploading a document, skipping an item — is sent back to you as an event on the order's Events tab.

At each stop, the driver works through the loading units and bulk products attached to it. In short:

• Confirm loading units — the driver taps each pallet, container, or drum as it's loaded, adjusts the count if it differs from the plan, then finishes loading at the stop. The same flow runs in reverse at the unloading stop.
• Confirm bulk products at the weighbridge — the driver enters the actual weighed quantity for cement, diesel, or gases, and your cost and price recalculate automatically in the background.
• Upload PODs, weighing documents, and comments — the driver attaches them to the specific item, and they're visible to you within seconds.
• Skip an item that can't be loaded — flagged distinctly for the office (not zeroed out), with the driver's comment explaining why.

Each of these is covered step by step, with screenshots, in the driver guide: Receive & Process Transport Orders.

Every action the driver takes in the DriverApp appears on the order's Events tab — the driver arriving at a stop, quantity changes, document uploads (the documents themselves), finished loading/unloading activities, skipped items. To see them, you click the order to open the order detail drawer and switch to the Events tab; each event shows what happened, when, and on which order item, giving you a single complete audit trail. The Fleet chat surfaces only a thin slice of this, so the Events tab is the place to track an order in full.

Event Types You'll See on the Dispatcher Side

• Driver arrived — appears when the driver reaches a loading or unloading stop.
• POD uploaded — appears when the driver attaches a proof-of-delivery photo at an unloading stop.
• Weighing document uploaded — appears when the driver attaches a weighbridge ticket at a loading or unloading stop.
• Quantity adapted — appears when the driver enters an actual quantity that differs from the plan; the order's cost and price recalculate automatically.
• Loading finished / Unloading finished — appears when the driver closes out the loading or unloading activity at a stop.
• Item skipped — appears when the driver skips a loading unit or bulk product, with the driver's comment attached.

Note: For planning bulk product routes before they reach the order management stage, see How to Plan a Truck Route Online — §9 Add Bulk Product Details.