The IMPARGO DriverApp makes it easy for drivers to view, manage, and complete their assigned orders directly from their smartphones. This guide explains how to access orders, view stop details, and submit proof of delivery (POD) documents.
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Receive & Process Transport Orders
1. View Active Order
As soon as an order is assigned, it will appear on the Home Screen of the DriverApp. You can tap the order card to open its details.
2. View Order and Stop Details
In the order details view, you can see a list of all planned stops including:
- Customer names and addresses
- Scheduled time windows
- Estimated time of arrival (ETA)
3. Update Order Progress
As you complete each stop in an order, you’ll need to update the status. You can also add comments and upload any relevant documents, such as a Proof of Delivery (POD).
Set the Stop Status
Each stop type has its own set of statuses. Use the one that best matches your current progress:
- Default Stop
- Mark the stop as Arrived when you reach the location.
- Once all tasks at the stop are complete, update the status to Finished.
- Pickup Stop
- Select Arrived when you arrive at the pickup location.
- Change the status to Started Loading once loading begins.
- When loading is complete, update the status to Finished Loading.
- Delivery Stop
- Select Arrived when you reach the delivery location.
- Update the status to Started Unloading when unloading begins.
- Once unloading is finished, mark the stop as Finished Unloading.
Add Comments (Optional)
You may enter comments to provide additional details or context about the stop.
Upload Documents
If needed, upload relevant documents such as photos or Proof of Delivery (POD).
Once the final stop is marked as Finished, the order will automatically be marked as Complete in the DriverApp.
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