Automate Stop Updates via Geofence

Geofencing can be used in two ways:

With automated updates enabled:

The system automatically marks stops as Arrived or Finished, depending on your applied setting.  

Additionally: Dispatchers can choose to automatically start the order when the driver arrives at the first stop. If this is not enabled, the driver must start the order manually before geofencing will update the first stop.

Without automation: 

The DriverApp still shows reminders or warnings if a driver forgets to update a stop or tries to update it from too far away.

In both cases, geofencing helps reduce manual work and prevents incorrect or missing stop statuses.

Each stop in an order has a geofence automatically set around its location (default radius: 500 metres). When a driver’s device enters or leaves this area, the DriverApp detects it and reacts accordingly:

Entering a geofence: 
The system detects that the driver has arrived at the stop.

• If automatic updates are enabled, the stop status is set to Arrived.
• If automatic updates are disabled, the driver gets a reminder to update the stop manually.

Leaving a geofence: 
The system detects that the driver has left the stop.

• If automatic updates are enabled, the stop status is set to Finished.
• If automatic updates are disabled, the driver gets a reminder to mark the stop as finished.

Step 1: Open Automations & Alerts. 
Dispatchers can turn on automated stop updates in CargoApps → Automations & Alerts.

Step 2: Select stop events to automate. 
Choose which stop events should be updated automatically — for example, Arrival, Departure, or both.

Optional: Enable Start order automatically at first stop if you want the order to begin automatically when the driver reaches the first stop. If this is not enabled, the driver must start the order manually first.

Step 3: Save the settings. 
Click “Save” to activate the automation. The system will now update stop statuses automatically for your selected events.

For detailed setup instructions, see Automations & Alerts Settings.

Even if automation is turned off, geofencing can still help drivers update stops correctly.

Reminders:

Warnings:

These features help keep all stop statuses accurate and consistent, even without full automation.

To keep everything transparent, the system shows which events were created automatically and which were done manually. In the Order Events tab, automated events are marked with an icon and the note: “This event is automated by geofencing.”

We need drivers to upload documents before finishing a stop. How do we ensure this?
Only enable “Automatically mark stop as Arrived” in CargoApps → Automations & Alerts.
Do not enable “Automatically mark stop as Finished”.
→ This way the driver must manually finish the stop and upload documents before continuing.

What happens if a driver has multiple orders/stops assigned?
Only the next stop in the currently active order is considered for automatic status updates.
The dispatcher controls the order sequence. Stops further down the route will not update automatically until the previous one is completed.

The 500 m geofence doesn't work well for my stops (e.g., large yards, unclear entrances, city density). What can I do?
The geofence radius is currently fixed at 500 metres. If arrival/departure is triggered too early or too late, please reach out to IMPARGO Support so we can check the location with you.

Do I need to enable “Start order automatically at first stop”?
Optional, but recommended if you want the first Arrived status to be automated.
If it is not enabled, the driver must manually start the order before geofencing updates take effect.