The Automation and Alerts feature in the IMPARGO TMS Platform helps you stay informed and proactive by automating notifications and driver alerts. This article breaks down the two key components: Automations and Alerts, detailing how each feature enhances transport operations.
Automations
The Automations section includes the Automatic Email Notifications feature, which keeps your stakeholders informed by sending email updates to the contact associated with a saved address during key transport events.
- Triggered Events:
- When the transport status changes to 'In Progress'.
- One hour before the driver’s expected arrival, based on the ETA calculated from GPS data provided by the IMPARGO DriverApp or telematics integrations.
The email notifications contain a link for the stop via which the stakeholder can directly check on the stop status and eta without needing to contact you.
Alerts
The Driver Alerts feature provides a set of tools to monitor driver activity and quickly respond to potential issues. Drivers with alerts are highlighted in the fleet and orders module with alerts are highlighted in the orders module. Additionally, if enabled in your personal email notification settings you will receive email notifications about new alerts. Here’s how you can enable and setup alerts effectively:
- Enable Driver Alerts: Navigate to the Alerts section in your account settings and turn on Driver Alerts.
- Configure Settings: For each alert, customize thresholds like idle time, delay duration, or route deviation distance to suit your operational needs.
- Monitor Alerts: Drivers will be highlighted in the system based on the configured triggers, ensuring you can address issues in real time.
Available Driver Alerts
- Driver Stopped Moving (Idle): Highlights drivers after a set period of inactivity, whether they are at a stop or on the move. For example, you can set the alert to trigger after 5 minutes of idle time.
- Driver is Delayed: Highlights drivers who exceed planned arrival or departure times, with delays tracked using the Time Management feature in the Planner. For example, trigger the alert after 15 minutes of delay.
- Driver Deviated from Planned Route: Highlights drivers who stray from the planned route by a set distance. For instance, the alert can be triggered after a 500-meter deviation.
- Driver Lost Connection: Highlights drivers who lose connection with the CargoApps system. For example, the alert can trigger after 15 minutes without a connection.
- Driver Missing Time Windows: Highlights drivers when their ETA indicates they will miss the scheduled stop time window. This alert requires no additional settings and activates once the time window is exceeded.
These concise alerts allow you to maintain control over your fleet, addressing any disruptions promptly and efficiently.
