Activate Driver-Dispatcher Chat

Whether it’s confirming delivery details, asking a quick question, or reporting an issue, drivers and dispatchers can communicate directly—without relying on phone calls or third-party messaging apps. This ensures faster response times and smoother coordination.

How it Works:

New Message Alerts:
When a new chat message arrives, you’ll be notified in several ways:

• A red dot will appear on both the Fleet Module icon and the Chat icon.
• An in-app notification will show up via the bell icon.
• If browser notifications are enabled, you'll also receive a pop-up notification in your browser window.

This multi-channel alert system ensures that no message goes unnoticed—keeping everyone informed and operations running smoothly.
 

The chat not only supports messages but also provides automatic updates related to the current order. These updates give both driver and dispatcher full visibility of what’s happening.

• Messages from the dispatcher
• Status updates such as “Stop completed” or “POD uploaded”
• Order context shown directly within the chat interface

All communication and order events are timestamped and grouped in one place. This gives reliable context to what happened during a specific transport order.