Track Transport Events

This extensive event tracking facility ultimately supports logistics companies in maintaining high standards of accuracy and transparency, crucial for optimizing operational success and client satisfaction.

Here are the types of events tracked in the order history:

• Driver Uploads: When a driver uploads proof of delivery or any other document/picture, the event log captures the driver's name, the timestamp, and the document details.
• Dispatcher Actions: Any document or picture added by the dispatcher is logged with their name, timestamp, and document details.
• Order Creation and Modifications: The creation and any subsequent changes to an order are logged detailing the dispatcher's name and the exact time of the action.
• Order Status Changes: Changes in the order status are recorded, showing the name of the dispatcher, driver, or partner involved, the timestamp, and, if available, the GPS location.
• Invoice Creation: The event log notes when an invoice is generated, including the dispatcher's name who created it, the timestamp, and a link to the invoice PDF.
• Change of Order Requests: Any requests for changes in the order are logged with the dispatcher's name, timestamp, status (accepted, created, declined), and the specifics of the changes.
• Partnership Offers: When an offer is requested from a partner, the system logs the partners' names, the timestamp, and the details of the bids.
• Orders Fusion: If orders are fused, the event records the dispatcher’s name, timestamp, and references to the involved orders.
• Order Confirmation Emails: When an order confirmation email is sent, the log captures the dispatcher’s details, the time of sending, and email addresses involved (both recipient and CC).
• Profile Changes: When a profile — such as truck, trailer, driver, or partner — is updated, the system logs the dispatcher’s details, the time of the change, the modified field, as well as the previous and new values.

Tracking and archiving in the event log feature ensure several key benefits:

• Each entry in the log helps in holding parties accountable for their actions or inactions.
• The detailed history serves as an audit trail, essential for compliance with industry regulations.
• By analyzing the event log, management can gain valuable insights into operational efficiencies and areas needing improvement.

Step 1: Open order details view.
Navigate to the orders module, and click on a specific order to access its detailed view.

Step 2: Open events tab.
Within the order details view, click on the “Events” tab, positioned next to “Order details.” This will display a complete list of all recorded events for that order.