Effective ETA (Estimated Time of Arrival) calculation is a strategic asset in logistics, offering numerous benefits across the entire operational spectrum. This feature serves as a powerful tool for dispatchers, drivers, and customers alike, fostering transparency, efficiency, and proactive communication.
There are numerous reasons why you might want to now the estimated arrival time (ETA) of your trucks:
- Transparency and Predictability: Customers receive accurate and real-time ETA information, enhancing their experience and trust in the logistics process.
- Proactive Communication: Dispatchers can communicate ETA with customers, keeping them informed and engaged throughout the journey.
- Route Optimization: Dispatchers can leverage ETA calculation to optimize routes, minimizing delays and ensuring timely deliveries.
- Driver Schedule Planning: ETA supports the planning of driver schedules, promoting effective time management.
To calculate the estimated to of arrival (ETA) follow these steps:
Step 1: Send order to driver.
In order to retrieve the ETA the driver needs to start the order via his DriverApp.
Step 2: Monitor ETA.
As soon as the driver starts the order there is an automated calculation of the estimated arrival time. The ETA is prominently displayed in the orders details view and on the device card for dispatchers, offering quick access to crucial information.
Step 3: Share ETA with customer.
Customers can track the ETA through a dedicated stop related tracking link, ensuring visibility into the status of their deliveries. Read more here on how to send a tracking link or automated arrival notifications for the client.
Automated Arrival Notification:
Arrival notifications for pick-up and drop locations are facilitated through the DriverApp or integrated telematics systems, digitizing communication.
