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5 common mistakes that lorry dispatchers should avoid (with solutions)

IMPARGOFebruary 2, 2025 4 min

5 Common Mistakes That Lorry Dispatchers Should Avoid (With Solutions)

1. Poor Communication

2. Neglecting Lorry Route Planning

3. Ignoring Drivers' Needs

4. Improper Lorry Load Planning

5. Unprepared for Unexpected Events

6. The Most User-Friendly TMS for Lorry Dispatchers


Lorry dispatchers play a crucial role in the transport industry, ensuring the smooth and efficient movement of goods from one location to another. However, like in any profession, there are pitfalls that dispatchers must avoid to maintain efficiency and ensure customer satisfaction.

1. Poor Communication

Effective communication is crucial for lorry dispatching. Poor communication can lead to errors and misunderstandings, costing lorry freight companies significant losses. The Fleet Module in IMPARGO offers a centralized platform for seamless communication between dispatchers and drivers. Information can be exchanged quickly and easily, ensuring optimal lorry dispatching.

2. Neglecting Lorry Route Planning

Proper lorry route planning is key for successful freight operations. Ignoring traffic issues or road closures results in delays and unnecessary costs. With the IMPARGO Lorry Route Planner, dispatchers can optimize route planning while considering key factors such as toll fees, road conditions, and traffic congestion.

3. Ignoring Drivers' Needs

Drivers are the backbone of lorry dispatching. Dispatchers must consider their needs to ensure efficiency and job satisfaction. IMPARGO helps dispatchers create balanced schedules and integrate driver data for optimal working conditions. The Fleet Module allows for proper scheduling of rest breaks and driver availability.

4. Improper Lorry Load Planning

Improper load planning can lead to safety risks and cargo damage. The Planner Module from IMPARGO enables precise and safe load planning, ensuring the correct distribution of cargo weight and compliance with transport regulations.

5. Unprepared for Unexpected Events

Unexpected events require quick adjustments. IMPARGO provides real-time tracking and fast response capabilities to minimize disruptions and maintain dispatch efficiency. The Fleet Module helps monitor and adjust routes in response to unforeseen circumstances.

6. The Most User-Friendly TMS for Lorry Dispatchers

IMPARGO TMP® simplifies lorry dispatching with an easy-to-use platform for route planning, toll calculation, and more. The solution provides everything you need for efficient lorry freight operations.


Curious about how IMPARGO can specifically benefit your business as a lorry dispatcher? Schedule a consultation now and discover how the Lorry Route Planner can help you.


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