AI Agents for Transport & Customer Communication
Your intelligent AI workers for logistics operations
With IMPARGO AI Agents you automate repetitive, manual work in transport management, rate handling or shipment communication. Whether you are a dispatcher, logistics manager or operations lead – AI agents work quietly in the background, follow your standard operating procedures (SOPs), and reduce the number of clicks and emails per shipment while keeping your team in full control.
Manage repetitive tasks efficiently with AI workers
With our AI agents you design, execute and monitor recurring processes digitally – from reading emails to preparing responses and updating systems. Standard cases are handled fully automatically; edge cases are escalated to your team.
- Fast setup of AI workers for specific processes
- AI agents follow clearly defined procedures step-by-step
- Repetitive tasks are executed 24/7 without fatigue
- Your team focuses only on customers and exceptions
Connect AI Agents to TMS, inbox & communication channels
Save hours of manual work by connecting IMPARGO AI Agents to your existing tools. The agents read emails, files and system data, understand the intent and trigger the right actions in your environment.
- Direct connection to IMPARGO TMS
- Integration with email inboxes (e.g. Outlook, Gmail)
- Optional connection to communication tools (Teams, Slack, etc.)
- Structured data extraction from PDFs, emails and portals
Track & Trace: answer "Where is my shipment?" automatically
AI Agents read status requests, retrieve shipment information from your TMS and respond in your tone of voice. They combine order status, stop status and ETA into clear, customer-ready messages.
- Recognise shipment status requests in emails or chats
- Retrieve order status, stop status and ETA from IMPARGO TMS
- Compose clear replies in your preferred wording and language
- Reply automatically or create drafts for your team to review
Collaboration between AI Agents, your team and partners
Share work seamlessly between AI Agents, your internal team and external partners. AI Agents handle the routine work, while your team remains in charge of final decisions and exceptional cases.
- Define exactly which steps are automated and which require human review
- AI Agents ask for clarification if information is missing or ambiguous
- Edge cases and low-confidence results are escalated to your operations team
- Clear audit trail of actions and decisions
Rate management: from request to prepared quote
Handle incoming rate requests without manually copying data between inbox, TMS and spreadsheets. AI Agents understand the inquiry, gather the relevant information and prepare structured responses according to your pricing rules.
- Detect and classify incoming rate requests in your inbox
- Extract lanes, dates, volumes and special conditions
- Prepare draft quotations based on your process and data
- Optional: send replies automatically after your approval
Monitoring, reliability & continuous optimisation
Keep full transparency over what your AI Agents are doing, how much time they save and where processes can be improved further. Reliability and control are built in.
- Dashboard-style overview of handled tasks and escalations
- Configurable confidence thresholds for automation vs. human review
- Continuous optimisation of SOPs and AI behaviour based on feedback
- Stable processes that scale with your shipment volume
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